Service options
Choose the help you need with your complaint
You do not have to work it all out yourself. Ask us to look at your complaint, or use the free tools if you prefer. The agreed personal help costs €0 during our pilot.
You stay in control. We will ask you to approve the exact message and information before we contact a business.
Free during beta
Personal help by email
Tell us what happened in your own words. Brian reviews initial requests, asks for missing details and confirms whether we can help.
- No finished letter needed
- Practical next steps
- Help with complaint wording
- Follow-up agreed with you
Start here
Check your options
Answer a few questions to find out who to contact, which documents to keep and what to do first.
- Suggested next steps
- Evidence checklist
- No trader contact
- Small-claims check only if relevant
Free during beta
Complaint message
Use your complaint details to prepare a message explaining what happened and what you want the business to do.
- Prepared message
- Uses your checker answers
- Documents to mention
- You review before sending
For disputed records
Help with personal information
Find out what to ask when a business has the wrong account details, cancellation date or bill, or has shared your information with a debt collector.
- Ask the business for proof
- Ask for your personal information
- Request a correction
- Find out who received your information
Ask us for personal help, free during beta
A short email is enough to ask. You do not need to use the checker or prepare a letter first. If you have already downloaded your complaint details, you can attach them. Do not send passwords, full payment-card details, identity documents or sensitive information we have not requested.
Email support@tbd.ie. The button opens your email app; you still need to press Send. If it does not open, use your usual email service.
No card, subscription, recovery percentage or automatic paid upgrade. We will not charge later for work accepted as free. Any future paid advice would need a separately agreed price and scope. Official fees or other third-party costs are separate and must be checked before you choose that step.
- You approve every message we send
- No recovery guarantee
- No legal advice or court representation
- TBD does not file small claims
What happens after you email us
- 1Email the business name, what happened, the important dates, the amount involved and what you would like it to do. Mention any urgent deadline.
- 2Brian reads your request and asks for any missing facts or relevant documents. Keep your originals and remove unnecessary personal details from copies.
- 3We confirm whether we can help and agree the specific free work. That may be a practical assessment, help with wording or guidance on another service to contact.
- 4You decide what to do next. Any business contact needs your separate approval of the exact recipient, sender, message and attachments. Receiving your request is not acceptance or business contact.
We cannot promise a response time during the beta. Some problems need a solicitor or another specialist, and we may be unable to help. We may also need to check that you have permission to act for anyone else named in the complaint. Our privacy notice explains how we keep email records.
When the business has the wrong details
A wrong cancellation date, balance or account note can make a complaint harder to resolve. Our guides explain how to ask what information the business holds and request a correction if it is inaccurate.