Complain about an appliance retailer in Ireland

CCPC guidance says a fault reported within 30 days of purchase or receipt can give a right to reject the goods for a refund. After that, repair or replacement is generally the first choice, subject to feasibility and proportionality. Later refund or price-reduction rights depend on the circumstances. Normal wear, accidental damage and misuse need distinguishing from a product fault.

Write a short timeline: delivery, first symptom, first report, collection, each repair and any repeat fault. Keep the repair description, not just a booking text. Do not continue using a product that may be unsafe or dismantle it to gather evidence.

Your consumer complaint belongs with the business that sold the product. A manufacturer's warranty is additional protection, not a replacement for statutory rights. An expired warranty does not by itself settle whether the seller must help. A repair should be free and completed within a reasonable time without significant inconvenience.

For example: I bought [model] on [date]. It developed [fault] on [date], and I reported it on [date]. Your repair record says [work done], but [problem remains]. Please explain the solution you propose and when it will be completed. Keep the request accurate rather than asserting an automatic refund after every failed repair.

During our free pilot, Brian can review whether we can help you organise the complaint and prepare a clear request. Start with the dates, amount and the retailer's answer; we can ask for the relevant proof. You do not need to have written a letter already.

If the retailer still refuses, check appropriate options such as an eligible small claim. We do not guarantee that a complaint will succeed, determine liability, file a court claim or contact the retailer without your exact approval.